My experience working with Unique Magazines – Ellie Purvis – Customer Service Apprentice

Unique Magazines was my first step into the real working world, and I feel extremely grateful to have landed here!

People in general is something I am really passionate about and I love how within the job I have had the chance to speak to thousands of people from all around the world. It has taught me positive communication skills, the importance of a simple conversation and how I love serving others! It was also a good indicator that I want to help other people in every way possible, throughout my life.

Everyday involved some element of communicating with other individuals whether it was telephone discussions, new orders, renewals, quick live chats, chains of email threads and in the workplace with colleagues. I personally have the view that customer service is probably one of the foundations of a business, which is something I never considered before I worked here.

Before I worked in customer service, I was never as understanding with the services I had to contact for my own benefit. I always thought it took so long to get through to them but now I am more than understanding of this, As I have experienced the pressure of customer service at times first-hand. The importance of helping each individual is always your priority and the behind-the-scenes work and responsibility, for customers to get their magazine or product is never seen and rarely considered.

It is demanding, fast paced at times, precise and often can be challenging.  Unique Magazines made this experience so enjoyable through their laid-back atmosphere, good teaching skills and constant support when it is needed.

Overall, I have learnt so much about customer service and myself from this role. From spreadsheets, professional emails, postal processes, costs, behind the doors of a business, and of course magazines. I have then learnt my own strengths in multitasking, remembering important tasks, efficiency, responsibility, staying calm, helping others and the importance of always being kind and helpful to those on the other end of the phone. I have also realised how important it is to always smile, as it even makes a difference through during a telephone discussion.

Most business include some element of customer service and I think if every single person tried this role at least once in their life, they would realise the fundamental need for these workers. There is always something to do in customer service and there is so much room for growth and training.

I will remember this position for the rest of my life!